When I was reading about the chaos in the
US and Heathrow London airports recently, it somehow reminds me back of what had happened to me last month. I experienced a similar thing, but not this bad. Heck, I almost forgot about this (and this post that was written during the delay). I managed to speak to some of the passengers, and they’ll bring this issue further to MAS (or MHSB) management, but I’m not sure if they’d actually do that.
I decided to post it today, in case MAS has bloggers or any of them reads blogs. For me, it is enough if I can voice my dissatisfaction through blog. I love blog!! I can be reached by everyone borderless, timeless. Btw, I have no mean to tarnish MAS image, but please.. take this as a lesson to improve your service. Instead of lesson learned and forgotten (or di tong sampahkan)
Last month, I was outstation to Penang due to some work for 3 days. There is nothing better than going back to my house and meet my lovely wife, Mai and my cute baby Luqman. Since this is my 1st outstation after becoming a father, I miss them so much. But, it turned out to be the worst domestic travel that I ever have.
Before that let me talk sweet about MAS. I feel proud with our national carrier, Malaysian Airlines System or known MAS due to its ability to turn black (profit) in only 2 years after making no profit for few years (even though some of the profit is gained by selling their building).
I admit that the cabin crew is friendly, the service is fine and the boarding is on time, most of the time. I’ve been using MAS frequently for domestic travel so far, and I have no complaint against them, except on the fare which keeps on increasing from time to time due to worldwide fuel price increase. But there is one area that MAS should be looking at.
I hate to say this, but I was really pissed off when MAS cancelled the flight without prior notice. This happened to us, passenger flightMHXXX (I forgot the number) on Wednesday for flight 6.45 PM. That’s one thing. What made thing even worst is that, we the passengers have to wait on the ‘Stand by’ counter, looking for the next flight availability, with first come first serve basis.
Unfortunately the seats are limited, and most of us have to be satisfied with 11.25PM flight. However, the issue did not stop there, our flight was delayed again to 11.50PM before we all went on board and successfully landed inKLIA at almost 1 AM. I have to spend almost MYR100 to get LIMO, whereas normally I took ERL which cost me only MYR26. Duh..
At Penang Airport, we managed to talk to their supervisor wearing yellow coat (yeah, it is yellow), we could get some compensation if we write to them.WTF, I don’t really care about money (because this flight is paid by my company, hehe), but what we’re more concern is about time and the service itself.
The bottom line is, ground crews and their services are as important as their counter part cabin crews. They are the face of Malaysia, especially when similar flight also has quite a number of foreign passengers from the middle east and Japan. This is not the best way to handle this situation. MAS should allocate enough space on the next flight, or perhaps getting a bigger flight rather than scheduling them to have flight later of the day. We, customers didn’t care what your reason is, be it flight’s technical problem or so. Don’t you have any spare airplanes?
Couple of other things that I don’t like
Ticketing service
First, they didn’t let us know about the delay. And second, I didn’t catch any announcements or messages informing the delay at the airport. Or maybe I had missed it (which I believe I didn’t), I was only informed when I reached the counter.
Long queue (and slow)
There was a long queue when I attempted to check in. I came in 1 hour and 15 minutes earlier. I’m not sure if MAS is blind or is pretending not to see the long queue on economy class. Perhaps MAS is cutting on cost, and trying to maximize their head count to get a better figure. But please, don’t you care about your customer’s experience dealing with you? Just imagine you’re on our side. How would you feel?? Happy??
Intolerant ground crew
1 thing that irritates me is, how harsh one of the ground crew is. I understand there is tense situation with every customer getting frustrated with what is going on. I took 1 incident that I witness in front of me, where 1 tourist is screaming at her, and she screamed back at her calling her ‘psycho’. I have no idea what got in her mind, but this is too much.
Customer care line
Having customer care line without no one answering the call is like providing a pipe without water.
Wireless hotspot
No free internet in airport, except TMNut TMnet Hotspot.
p/s: It’s been 1.5 months since it happens, but I only manage to complete this post by today. Imagine how busy I’m.. LoL
April 08 round up post
Hey it’s May now, we’re almost half way through of 2008. How is your new year resolution? Have you at least achieve half of it? Batter now than too late
Thanks to all commentators this month. I won’t be able to mention you all in this post, but I guarantee that I appreciate everything posted on my comment section (except SPAM andSPLOG ). To my top 10 commentators, I got better treatment for your effort. Instead of just giving link, I’m linking to 1 interesting post from the past month. I’ll try doing this more often in future.
T-shirt Contest
The contest still on. I know some of you might not notice about it. Dekan won a t-shirt as the second top most commentator this month, since Raymond has won a t-shirt when be became top commentator on January.Dekan, please contact me for the detail ok
My top 10 commentators’s post pick
Ok, this is my top pick. Enjoy!!
You’re busy with your hectic schedule, your works, your family, your blog and etc? Raymond show you how to spare more time for yourself
Wanna switch your Google Adsense from Bahasa Indonesia to English, Dekan has few tips before you’re deciding to do so.
Asia’h Epperson wrote why most readers tend to praise and comment on any A-list blogger’s post, even when it is less useful. Why?
Azwan has finally delivered his long SAP projects. Congrats dude. You can see how busy he is with the number of posts he has this month. Plus the broken HP issue that he had at the end of April
With the latest release or Wordpress 2.5.1, you may want to upgrade your Wordpress, but afraid you’ll brake your blog, or have no idea how to do so. Bent has a wonderful tutorial of using Automatic Upgrade Plugin to upgrade your Wordpress, it is full of screen shots for your reference.
Syam show you how to hide your nuffnang ads footer and advertlets text link ads with this trick. Notes: The usage is under your own risk though
Happy 7th wedding anniversary ZakiY!!. Hope you and your family live happily ever after. It’s been a while his blog does not get updated. I’m pretty much understand how busy sometime the job can be.
This fella really a mobile blogger. He can blog anywhere, anytime. I salute you bro. Check this out, Taiping Resort, Bukit Jana. I hope to be there when I visit Taiping soon
Oh man, why you never remember ? Check out why Haney said that.
Speed up your windows XP boot up, processing with these tips from Sembang Komputer. You’ll surprise with the outcome
Overall
Not much changes on traffic and income. I’m concentrating more on link building and traffic, move this website to the new server and doing upgrade toWordpress 2.5.1. I had few articles pending which I hope to get posted by next week.
Blogjer will celebrate it first anniversary this month. I’m glad that I manage to write and maintain this blog until now, even though not as good as some of you.