What is Maybank’s Pre-Autho transaction?
Last month, I have posted a brief review about Maybank Visa Debit Card which was just released at that time. I have no problem at all using it for offline sales.
For bloggers or internet marketers, one of the much awaited function on this card is, whether it can be used to activate your Paypal account or not. Unfortunately, Kak G has attempted to do this, it is not working. Looks like we still need those prepaid and debit cards available out there on the market.
There is one more thing that I would like you to pay attention if you’re card holder. If you fuel up at any petrol station by swapping your card at the pump machine itself, or booking hotel, Maybank will charge you extra, with line item called Pre-Autho in your transaction list. I seldom check my transaction online immediately after shopping, so was quite surprise (and mad) when I see this on my account.
I contact them immediately, and this is how their customer support respon. And I have since then get back the extra amount charged.
What do you think of this kind of process? Does it fair to us as consumer?? Let me know what you think.
Another thing that I notice too is that, when you’re swapping your card in the pump machine, you’re no longer needed to key in the PIN number, as compared to previous card. I feel insecure this way. So in case you card is stolen, you may lose your money easily and almost immediately before you manage to report it to Maybank.
Dear Mr….
Thank you for your email.
We wish to inform you that holding-of- funds for the following transaction will be done. This holding of funds will be reflected as “Pre Autho Debit” in your account statement:-
- Hotel – Amount depends on the duration of stay whereby on check-in, pre-authorization amount will be charged. During check-out, the pre-authorization amount will be reversed and the actual amount will be charged.
- Petrol transaction at the pump (outdoor) – Pre-authorization amount is RM150 but some petrol operators allow the cardholder to select the amount at the pump. Pre-authorization amount will be charged to customer’s banking account during the fill-up. The pre-authorization amount will be reversed back and the actual filled-up amount will be charged to customer’s bank account once the bank receives the actual filled-up amount from the acquiring bank. Averagepre-authorization holding day is 3 days.
Should you require any further assistance, you are welcome to contact our Customer Service Executives at telephone number 1 300 88 66 88 or 03-7844 3696 (overseas) 24 hours a day , 7 days a week.
Best regards,
R…
Maybank Group Customer Care






Thanks for sharing this info! I’m just using maybank2u only. :p
Wow! That’s a hidden cost.
Is that trick set on purpose?
Personally, I don’t care much about debit card cos I don’t use it and I don’t really need them.
So, I have no valuable answer for your questions.
I have heard of holding of fund for hotel stay, but, for it is new to me that pumping petrol also required that. Damn strange.
Alamak. takleh guna ek Maybank Debit card??
baru je nak apply..
Takleh la Bro. Kena guna credit card atau prepaid card macam PB Debit Card gak
For hotel, normally they’ll check if the card has sufficient fund to pay the hotel fee, no holding fund if I’m not mistaken. Yeah this is the first time I hear about it too
Bukan apa malas nak buat banyak2 akaun ni..
DUitnya tak banyak…
Tapi takpelah..
paypal pun baru ada 2.00 je..
huhuhuhu
Nope, the prob still there.. If you browse to the forum, quite numbers of people complaining about similar prob
Takleh la Bro. Kena guna credit card atau prepaid card macam PB Debit Card gak