End of waiting part 2
This should be another round of waiting. Yeah I’m waiting my telephone line and internet connection to be installed to our apartment. Months ago I’ve moved to KL from Penang, Malaysia and we have requested our telephone line and internet connection transferred as advice by our telecommunication provider (you can guess who’re they). They give us 2 week, and promised everything should be in place on time
However everything is not materialize, it’s a false promise. I’m not going to tell the whole story, but I can say that their customer service is s**k, especially their phone support. Their operator or tech support can’t be trusted. Each of them will give different accuse and promise every time I made a call to them (not toll free)
After 4 weeks, I’m finally decided to go to the nearest service center with hope it will get fixed ASAP. Again, I’m surprised when their customer executives inform us that there is no record or service made for us, which is totally different from what was promised to us when we call their phone support. I guess the phone support pretending that they were doing something but actually none. It needs me to come over twice before everything settled.
I’m actually felt very sad with how our local company servicing their customer. We’re not new, we have been using their service for almost 2 years, and we never missed our monthly bill.
I’m working in one of Forbes top 1000 company and I understand how important good service to the customer. I also understand that not everyone can give a good services to every customer, but in my case, we made 6 calls to the their phone support services, none of them fruitful and what made me puzzled, each of them give different accuse and answer. It’s amazing, it seems like they have no standard procedure to handle this issue from their end.
They should have so called service level agreement (SLA) which will guarantee, each issue is handled properly and in timely manner. Each issue should be handled by group of people until it is solved, and not passed around from one group to another. They must have checklist of what needs to be done for each customer requesting certain services, so that they won’t have to come over twice or more.
Tell me if you know which company I’m talking about here. 
That’s the dark side of monopoly. I hope more competitor will come up and compete with them.
According to Law of Attraction, instead of anti the company, we should pro the competitor. So, we need to attract more competitor for them.
I would say that it may be one of the reasons why migrating to a better place I deserve is one of my goals.
will migrating to a better place really help raymond? how?
Why not. Migrate to higher tech place will solve or at least reduce the problem.
I have quite a number of friends in Indonesia and I’m sure that I can’t survive with their internet speed.
My friend in US can even download data at DVDs size without problem and their customer service is good too. So, do you get the idea?
I’m not against the company, but I’m against the personals who handle my issues. They must responsible with their works since the money they earn used to feed them self as well as their family
This is behavior problem rather than monopoly I believe. But competition will resulting better services and we’re the winner at the end.
Tax incentive perhaps, such as Lewis Hamilton moved from Britain to Switzerland.
or a better opportunity