Nowadays, telecommunication has become part of our life. We rely everything on them whether to communicate with the love one, as part of our ways of earn for living, to get the latest information and updates or even as our entertainment.

But how many times, you have not been able to do that when you’re really in need? Well, maybe less or never. I’m personally haven’t much trouble with them. But if it does happen, what should you do and what do you feel? It’s quite frustrated for sure, and you’ll even more frustrate if your complaint is not being entertained.

I have one friend who is facing this issue recently when her 3G wireless card is not working for the whole days and with no early notice being given. She has very important job to do that days from home, so she end up spending 16 hours in office during weekend. Oh, I forgot to mention that she is 8 month old pregnant mom (you can imagine how she feel)

So when I read newspaper this morning and found this small advert, immediately it remind me of her, and I have this piece of information passed to her if she need to escalated this issue further. It’s not our intention to make those company pay for what was happen, but that was their responsibility to serve us better (or notify us for any service disruption) after all we as a loyal customer support them so far.